FAQs
Frequently Asked Questions (FAQs)
Q: How can I contact Golden Alif Gallery?
A: For any inquiries or assistance, please feel free to reach out to us at info@goldenalifgallery.com. Our dedicated customer service team will be delighted to assist you with your needs.
Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping to cater to customers around the globe.
Q: Where do you ship from?
A: Our shipments originate from our base in Hong Kong.
Q: Can I change or cancel my order?
A: In order to accommodate our swift order processing, any change or cancellation requests must be submitted within 12 hours of placing your order. Requests received beyond this time frame will not be approved. Should you wish to alter or cancel your order after this period, it can be returned for a full refund upon receipt.
Q: What payment methods do you accept?
A: We accept major credit cards including VISA, Mastercard, and AMEX, as well as PayPal payments.
Q: When will my order be processed?
A: Orders are processed within 1-3 business days of the order date (Monday to Friday). They are then shipped on the subsequent business day after processing. Please note that we do not operate shipping services on weekends or public holidays.
Q: How long will it take to receive my order?
A: Due to prevailing demand, please anticipate a delivery time of approximately 2-4 weeks.
Q: What if I don't receive my order?
A: Should your order not be received within 30 days from the shipping date, you are eligible for a full refund.
Q: Will I be charged customs and taxes?
A: The prices showcased on our platform are devoid of taxes in US Dollars. It's essential to acknowledge that you may be liable for duties and taxes upon the arrival of your order. These potential import taxes, duties, and relevant customs fees are determined by your local customs office and are your responsibility. We are not accountable for any customs-related delays. For comprehensive information regarding charges, please liaise with your local customs office.
Q: How do I return an item?
A: Kindly initiate the return process by contacting us at info@goldenalifgallery.com. Our team will guide you through the required steps.
Q: What if the item(s) I received are defective/incorrect/damaged?
A: If you receive merchandise that is defective, incorrect, or damaged, please get in touch with us immediately. Include your order number, accompanied by photographs of the item(s) and any pertinent references pertaining to the package received. We are committed to expediting a resolution for your case.
Q: When will I receive my refund?
A: Refunds will be credited back to your original mode of payment. For credit or debit card payments, the refund will be transmitted to the card-issuing bank within 7-10 business days upon receipt of the returned item or cancellation request. For inquiries regarding the timing of credit posting, kindly liaise with your respective bank or credit card company. If you have not yet received your refund, contact the bank/credit card company directly for further assistance.